pjko FAQ —
Your Questions Answered

The minimum deposit on pjko is kept low so that players in Bangladesh can start with a small amount and try the games before committing more. The exact minimum is displayed in the deposit section of your account wallet. Most players find the minimum is low enough to claim the welcome bonus and play several rounds of their favourite pjko game without needing a large initial deposit.

Most pjko withdrawals to bKash are processed within 5 to 15 minutes. During peak hours the processing time can extend to up to 1 hour, but this is uncommon. Once pjko approves the withdrawal, the money lands in your bKash wallet almost instantly. If your withdrawal has not arrived after 2 hours, contact pjko support with your transaction reference number and they will investigate immediately.

• Standard processing: 5–15 minutes
• Peak hours: up to 1 hour
• Minimum withdrawal: shown in your wallet section
• No withdrawal fees charged by pjko

If your bKash payment went through but your pjko balance did not update, first wait 5 minutes as there can be a short delay during high traffic periods. If the balance still has not updated, go to your transaction history in the pjko wallet and check the status. If it shows as pending, contact pjko support and provide your bKash transaction ID (TrxID) — this is the reference number sent to you by bKash after the payment. The support team can trace the payment and credit your account manually if needed.

pjko does not charge any fees on deposits or withdrawals. The full amount you deposit goes into your pjko wallet, and the full amount you request to withdraw is sent to your bKash account. Standard bKash transaction fees may apply on the bKash side depending on your bKash account type, but pjko itself does not deduct any processing fee from your transactions.

pjko has over 500 games across multiple categories. The main categories are:

• Slots — including Midas Fortune and Dragon Hatch
• Live Casino — baccarat, roulette, blackjack, and Dragon Tiger Luck
• Fishing Games — including Gold Toad Fishing
• Crash Games — provably fair, fast rounds
• Sports Betting — cricket, football, kabaddi and more via pjko Sports

All games are accessible from a single pjko account and can be played directly in your mobile browser or through the pjko app.

Yes. All pjko slot and RNG games use a certified random number generator that has been independently audited. The RTP (Return to Player) figures published for each game are accurate and verified — they are not marketing estimates. You can check the RTP of any pjko game by clicking the information icon inside the game before you start playing. Live casino games use real physical cards and wheels, which are streamed in HD so you can see every action in real time.

Dragon Tiger Luck is a live card game where one card is dealt to the Dragon side and one to the Tiger side. The side with the higher card wins. Aces are low and Kings are high. You can bet on Dragon, Tiger, or Tie. The Tie bet pays more but has a higher house edge. Rounds finish in under 30 seconds, making it the fastest live casino game on pjko. It is a great choice for players who want quick action without complicated rules.

In Gold Toad Fishing, the maximum multiplier is 888x your cannon bet, awarded when you catch the Golden Toad boss. Other high-value targets include the Dragon and Phoenix fish which carry multipliers in the hundreds. The game is multiplayer — you share the table with other players, which adds a competitive element. Upgrading your cannon increases your firepower but also costs more per shot, so managing your ammunition budget is part of the strategy.

Creating a pjko account takes about 60 seconds. Go to /register, enter your mobile number, choose a username and password, and verify your number with the OTP sent to your phone. Once verified, your account is active and you can make your first bKash deposit and start playing. You only need one account — creating multiple accounts is against pjko terms and can result in account suspension.

On the login page, click Forgot Password. Enter your registered mobile number and you will receive an OTP. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact pjko support directly — they will verify your identity through alternative means and help you regain access to your account.

No. pjko allows one account per person. Each account is linked to a unique mobile number and bKash wallet. Creating duplicate accounts to claim multiple welcome bonuses is a violation of pjko terms and conditions and will result in all accounts being suspended and any winnings being voided. If you think you accidentally created a duplicate account, contact support immediately to resolve it before it becomes a problem.

Changing your registered mobile number requires identity verification to protect your account from unauthorised changes. Contact pjko support through the live chat or email at [email protected]. Provide your current registered number, your username, and the new number you want to use. The support team will verify your identity and process the change within 24 hours. Note that your bKash withdrawal account will also need to be updated to match the new number.

The pjko welcome bonus is available to all new players on their first deposit. After registering and making your first bKash deposit, the bonus is credited to your account automatically — you do not need a promo code. The bonus amount is a percentage of your first deposit up to a maximum limit. The bonus funds are added to your bonus balance and become real money once you meet the wagering requirement, which is clearly stated in the bonus terms.

A wagering requirement means you need to bet a certain total amount before your bonus converts to withdrawable cash. For example, if you receive a 500 BDT bonus with a 20x wagering requirement, you need to place a total of 10,000 BDT in bets before you can withdraw the bonus as real money. Bets on eligible pjko games count towards this total. Games like Midas Fortune and Dragon Hatch typically contribute 100% towards wagering, while some live casino bets may contribute less — check the specific bonus terms for details.

Bonuses are usually credited within a few minutes of a qualifying deposit. If your bonus has not appeared after 15 minutes, check that your deposit met the minimum amount required for the promotion. Also check that you did not opt out of bonuses in your account settings. If everything looks correct and the bonus is still missing, contact pjko support with your deposit transaction ID and they will investigate and credit the bonus manually if it was missed due to a system issue.

The pjko app for Android is available directly from the pjko website — it is not on the Google Play Store. Visit /app on your Android phone, tap the download button, and install the APK file. Before installing, you may need to allow installation from unknown sources in your Android settings — go to Settings > Security > Unknown Sources and enable it. The pjko app is safe to install and does not contain any malware. Once installed, log in with your existing pjko account details.

Yes, the pjko app is available for iOS devices. Visit /app on your iPhone or iPad to find the iOS download link. Alternatively, you can add pjko to your home screen as a Progressive Web App (PWA) directly from Safari — tap the Share button and select Add to Home Screen. The PWA version works like a native app and gives you fast access to all pjko games without needing to download a separate file.

You do not need the app. All pjko games run perfectly in any modern mobile browser — Chrome, Firefox, or Safari on Android and iOS. The browser version has the same games, the same bonuses, and the same bKash payment options as the app. The app does load games slightly faster after the first session because it caches game assets locally, and it sends push notifications for new promotions. But for most players in Bangladesh, the browser version is completely sufficient.